beantwoord

Activate Dal Advantage - subscription not active yet

  • 22 maart 2019
  • 2 reacties
  • 80 Bekeken

  • Op het juiste spoor
  • 0 reacties
Hello,
I've registered for Dal Advantage and paid 52 euros on 6 March 2019.
However, on last Saturday (16 March 2019), I've used my OV chip card to ride from Rotterdam Central to Schiphol Airport but I haven't got any discount.
Why is it?

Kind regards
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Beste antwoord door Stijn NS 22 maart 2019, 11:38

Good morning Daann and welcome to the NS Community!

Based on your message it indeed seems like you haven't picked up the product at a ticket machine yet. The links from mweiss give you good instruction on how this works, but it should also be explained in the e-mail you received as a confirmation of your order.

If this is not the issue and if you have picked up the product, I would like to advise you to contact our Customer Service, preferably via Social Media or Chat. My colleagues there will take a deeper look at your issue then.
Bekijk origineel

2 reacties

Reputatie 3
Did you pick up your order from a (NS) machine? Otherwise it won't work.

https://www.ns.nl/en/travel-information/traveling-with-the-ov-chipkaart/loading-and-activating-products.html

https://www.ov-chipkaart.nl/travel-on-credit/picking-up-an-order.htm
Good morning Daann and welcome to the NS Community!

Based on your message it indeed seems like you haven't picked up the product at a ticket machine yet. The links from mweiss give you good instruction on how this works, but it should also be explained in the e-mail you received as a confirmation of your order.

If this is not the issue and if you have picked up the product, I would like to advise you to contact our Customer Service, preferably via Social Media or Chat. My colleagues there will take a deeper look at your issue then.

Reageer