Appeal for Ns flex abonnement

  • 11 juni 2021
  • 1 reactie
  • 28 Bekeken

  • Op het juiste spoor
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Hey, I have issue that my ns flex was blocked and I can not use it any more due one  bill. however, I am wondering if I can appeal this decision knowing that my daily travelling is involved to University and work.   

1 reactie

Reputatie 7
Badge +4

You cannot appeal to it, unfortunately . You can get a new Flex subscription after six months when you have paid this bill.. Maybe Dalvoordeel is an alternative, in that case you do need a balance on your card. You will get a bill of the collector, the extra costs are €40,00.


Not nice but it is the way the cookie crumbles when you payment is far overdue. Personal situations do not matter, in this situation NS is very strict. All blocked passengers do have this problem. You may try at Cutomer Service but chances are little.