beantwoord

Asking for My Activation

  • 26 april 2021
  • 3 reacties
  • 27 Bekeken

Dear officer,

I have purchased Ov-chipkaart seasonal ticket for weekend-vrij and 40% off for weekdays. But, until now I haven’t received my card yet. So, I am wondering what’s going wrong with my order. Than, I would like to ask for new activation link because when I opened the link, it said that the link is invalid. 

Thank you for your time and consideration,

Kind regards,
Fauzan Madani

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Beste antwoord door Sascha NS 26 april 2021, 18:38

Good evening Fauzan Madani. Welcome to the NS Community.

When did you order the subscription + OV-chipcard exactly? I can take up to 6 business days for it to arrive. It might be wise to contact customer support on Facebook, Twitter, Chat or by phone on 030- 7515155 with this question. They'll be able to look at the status of the order for you. I'm not entirely sure what you mean by the activation-link issue. What is it a link to exactly?

Bekijk origineel

3 reacties

Good evening Fauzan Madani. Welcome to the NS Community.

When did you order the subscription + OV-chipcard exactly? I can take up to 6 business days for it to arrive. It might be wise to contact customer support on Facebook, Twitter, Chat or by phone on 030- 7515155 with this question. They'll be able to look at the status of the order for you. I'm not entirely sure what you mean by the activation-link issue. What is it a link to exactly?

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The activation link is probably for a new Mijn NS account. That one expires after a week but NS Customer Service can send you a new one on request.

For @iMark funny to read that Customer Service now seems to be able to check the status of a new card!? :rolling_eyes:

No. Hence my use of the word ‘order'. :)

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