This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.

You should contact customer service directly to speak to an NS employee to rectify this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

Note that you will have to use Dutch or English in your contact with the NS employee. One of the online options might be the best choice if your spoken Dutch or English isn’t great, since you can then use an online translator.