This community is meant as a place where travellers can be helped by other travellers. We are not NS employees and do not have access to customer data.

You should contact customer service directly for help with this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.

Welcome to the NS Community!

If you are referring to the cost counter in Mijn NS or the NS app, ignore it because it’s often incorrect.