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By mistake checked-out using OV Chipkaart

  • 27 maart 2017
  • 2 reacties
  • 198 Bekeken
N
  • NJO
  • Op het juiste spoor
  • 1 reactie
I have a vrije traject abonnement. I checked in using NS business card but while checking out by mistake checked out using my personal OV chipcard. Also I had to check-out using my NS business card. Anyway, checking out using OV chipkaart has costed me 20 Euros. Actually in the first place, I had not checked in using OV chipcard at all. So why this debit of 20 Euros?

Any idea how I can get my 20 Euros back?
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Beste antwoord door Iris NS 28 maart 2017, 11:33

Hi NJO,

Welcome to our NS Serviceforum 🙂 I'm sorry to read this.
€20 is the entry fee and if you check out without having checked in, this entry fee will be deducted.
I advise you to contact our customer service to ask for a refund.
Bekijk origineel

2 reacties

Iris NS
Rank
Hi NJO,

Welcome to our NS Serviceforum 🙂 I'm sorry to read this.
€20 is the entry fee and if you check out without having checked in, this entry fee will be deducted.
I advise you to contact our customer service to ask for a refund.
N
hi Iris,

Thanks a lot for your advice. I spoke to NS customer service, they checked my travel details and told me that will refund the money within 4 weeks'time.
kind regards,
NJO

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