Hey guys. I wanted to cancel my weekend vrij subscription after 1 year of usage. I read in the contract that the subscription can be canceled anytime after one year.
My subscription ends at 23th of September, and I called the customer service to cancel the subscription yet they insisted that I cannot do that and I still need to pay 1 more month after my 1-year date (which is 32 euro).
Can someone here from ns could clarify it or help me to cancel my subscription as fast as possible?
(my referentie nummer : 15419555)
Beste antwoord door Tochjo
A two weeks' notice is not required (anymore), since NS must end a subscription within a month of notification by the customer. Since NS only ends subscriptions on the same date of the month as the subscription started on, this means that a two weeks' notice cannot apply: if someone has a subscription that started on the 23rd of a month and this person calls on the 22nd of September to end that subscription, then the subscription will end on the 23rd of September. See this thread
or this thread
(in Dutch) for more information about this.