change subscription

  • 18 March 2020
  • 1 reactie
  • 47 Bekeken

Hi.. this my 2nd week of having the ns flex (subscription is 32 euro per month) but due to the corona virus i would not be able to use this . I want to change my subscription to 0 euro per month but it says i can only change it on april 11,2020. Question if i change it on april 11, 2020 would i still be charged with 32 euro as my billing would be on that date also?

1 reactie

Hi May1545. Welcome to the NS Community.

In short, yes. Your new invoice will be generated at midnight on april 11th, before you have the ability to cancel it. You will however receive the amount back from us in full if you downgrade or cancel the subscription on april 11th.