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Dal voordeel and weekend vrij

  • 5 June 2022
  • 2 reacties
  • 151 Bekeken
J

Hi!

I wanted to add the dal voordeel packet to my already existing weekend vrij packet, I thought this was possible, but when I received my invoice it seems like it is not possible. I now only get 40% discount on weekends and I am not travelling for free anymore, is that correct? Is there a way you can please help me sort this out? I want to be able to travel free on weekends as well as travel with 40% discount during the week.

Thanks in advance.

Janeke

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Beste antwoord door Thom 5 June 2022, 08:34

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2 reacties

Thom
Reputatie 7
Badge +4

I think you ordered Weekend Voordeel by accident and not Weekend Vrij with 40 percent reduction during the week. Contact Customer Service. They are available 24/7. 030 7515155.

Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
J
Reputatie 3

Hi @Janeke Ackerman 

40% discount during mo-fr off peak hours is available as an add-on to your Weekend Vrij subscription, but it seems like you've cancelled your Weekend Vrij and replaced it with Dal Voordeel.

I think the best solution is to contact customer service by phone, chat, Twitter or Facebook. Hopefully they can correct it for you

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