I submitted the "Dal vrij" subscription last November 2019, paying 105€. On the renewal date in December 2019 NS took from my bank account 124,89€.
I didn't receive any detailed receipt with the description of all my extra journeys, and I don't know where and how to check my travels history with the related prices. Therefore I am not able to understand when and why I paid those extra money.
I have only made the check in during the off peak hours and traveled only with NS trains and with buses or tram.
It is not clear to me with which companies I am allowed to travel within the subscription.
Beste antwoord door Laura NS
Hi Laura85 and welcome to our NS Community!
Did you happen to make any trips with an OV-fiets? This is also presented to you on an invoice and may very well be included in this one with Dal Vrij. Like MoDe mentioned, you can check your invoice in your My NS account as soon as our interference is over. Otherwise you can get in touch with our customer service and have them check the amount for you. :)