In 6th of July, I wrongly applied for "Dal Free" to start in 15th of July.
In 7th of July, I called customer service asking to cancel it and they accepted.
Till now (14th of July), I isn't canceled, i still can see it under "my products" tab in "homepage".
Today, I tried to subscribe in "Dal Voordeel" to start in 15th of July, but I get this error:
"You cannot mix the product with other products on your smart card."
So I cannot subscribe.
I currently have "Free trajectory" subscription which will end today, in 14th of July.
So I deeply need to have "DalVoorDeel" starting in 15th of July.
But with the delay of cancellation, which takes more than "8 days", I'll not be able to do this.
Kindly NS staff solve this problem ASAP.
Beste antwoord door Leny NS