beantwoord

factuur

  • 24 november 2020
  • 8 reacties
  • 215 Bekeken

I have a big question, I paid my invoice before the deadline, I was first told my subscription will be canceled because I did not pay my invoice

And strangely enough, I received a payment invoice from bos incasso today

The letter states that I have to pay 61،09 euros by the end of November at the latest

AND MY QUESTION:

How do I prove to NS that I have paid my invoice?

This has made me very upset and angry, I'm certainly not looking to re-subscribe to NS, now I just want this disrespect to end and NS to realize that I paid the invoice before the deadline

This treatment of the customer is shameful

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Beste antwoord door Sascha NS 24 november 2020, 21:30

Good evening Shiid.

There's a difference between paying on time and us receiving the money on time. In our letters and emails we clearly state that we must have received the amount per a certain date. Is this where it might have gone awry?

You can always get in touch with Customer Support (preferably through Facebook or Twitter in this case) to state the above followed by a screenshot of your banking app for instance.

If you manually transferred the amount without adding the proper references the payment might bounce as well.

Bekijk origineel

8 reacties

Good evening Shiid.

There's a difference between paying on time and us receiving the money on time. In our letters and emails we clearly state that we must have received the amount per a certain date. Is this where it might have gone awry?

You can always get in touch with Customer Support (preferably through Facebook or Twitter in this case) to state the above followed by a screenshot of your banking app for instance.

If you manually transferred the amount without adding the proper references the payment might bounce as well.

Reputatie 7
Badge +4

Your payment needs to be on the NS account. If not, The collector takes control. Your payment was probably delayed. You are only in time when NS has received your payment in tme.

You paid your invoice probably at the last possible date, that is not in time, but actually more than a month too late. It appears to be a risk. The worst thing is that you subscription is cancelled, and you cannot renew Flex for six months.

When it is transferred to Bos incasso, the only way is to pay the bill.

 

You may contact  Customer Service.


 

Reputatie 7
Badge +3

How do I prove to NS that I have paid my invoice?

The explanation from NS is:

“We need some time to process your payment. We can't tell you how long this period is. If we haven't processed it on the day the payment was due, we act like your payment wasn't on time. Sorry.”

This has led to many similar problems in the past. Some of them:

https://community.ns.nl/abonnementen-2/betaling-verwerken-vs-bijgeschreven-59805
https://community.ns.nl/ns-flex-60/betaling-van-abonnement-tijdig-toch-beeindigd-58024
https://community.ns.nl/ns-flex-60/ns-flex-beeindigd-ondanks-optijd-betaald-te-hebben-64758
(all in Dutch)

https://community.ns.nl/ov-chipkaart-5/previous-debt-payment-67092
(in English)

If you're very lucky, a moderator might want to look into your situation. Otherwise, if I were you, I'd try to collect evidence that your payment was on time. Some banks show at which time the payment is credited on the recipient's account. Nowadays banks usually process payments immediately. Contact the customer service or the agency and send them this evidence. Also show that the e-mails from NS don't mention this “process time". In some of the linked topics, NS eventually admitted their mistake and corrected the situation.

Some community members may say that you weren't on time because the due date of the original invoice has obviously already passed. Although this technically may be true, companies are obliged to send reminders before taking any other action. Payment of the reminders should not be handled differently than payment of the original invoice.

I've had financial problems in the past, frequently payed bills on the last day possible (or sometimes even a day or two later) and not once has this led to problems with any company. Let's just say, NS is special :wink:

How do I prove to NS that I have paid my invoice?

The explanation from NS is:

“We need some time to process your payment. We can't tell you how long this period is. If we haven't processed it on the day the payment was due, we act like your payment wasn't on time. Sorry.”

This has led to many similar problems in the past. Some of them:

https://community.ns.nl/abonnementen-2/betaling-verwerken-vs-bijgeschreven-59805
https://community.ns.nl/ns-flex-60/betaling-van-abonnement-tijdig-toch-beeindigd-58024
https://community.ns.nl/ns-flex-60/ns-flex-beeindigd-ondanks-optijd-betaald-te-hebben-64758
(all in Dutch)

https://community.ns.nl/ov-chipkaart-5/previous-debt-payment-67092
(in English)

If you're very lucky, a moderator might want to look into your situation. Otherwise, if I were you, I'd try to collect evidence that your payment was on time. Some banks show at which time the payment is credited on the recipient's account. Nowadays banks usually process payments immediately. Contact the customer service or the agency and send them this evidence. Also show that the e-mails from NS don't mention this “process time". In some of the linked topics, NS eventually admitted their mistake and corrected the situation.

Some community members may say that you weren't on time because the due date of the original invoice has obviously already passed. Although this technically may be true, companies are obliged to send reminders before taking any other action. Payment of the reminders should not be handled differently than payment of the original invoice.

I've had financial problems in the past, frequently payed bills on the last day possible (or sometimes even a day or two later) and not once has this led to problems with any company. Let's just say, NS is special :wink:

You are right, I have prepared the bank documents, but I will never forget this disrespect to NS, after this ridiculous problem, I will never go back to them, this is the second time I experience such disrespect from NS

Your payment needs to be on the NS account. If not, The collector takes control. Your payment was probably delayed. You are only in time when NS has received your payment in tme.

You paid your invoice probably at the last possible date, that is not in time, but actually more than a month too late. It appears to be a risk. The worst thing is that you subscription is cancelled, and you cannot renew Flex for six months.

When it is transferred to Bos incasso, the only way is to pay the bill.

 

You may contact  Customer Service.


 

This is a funny excuse, I paid before the end of the time, my payments are always automatic, my bank account changed and I declared it to ns and a small amount was deducted from my bank account by ns to account number  A new bank will be linked, but I am surprised to see that in your opinion, I am the only one to blame

wat is hewt moeilijk om een simpel antwoord te krijgen wordt er gek van.

Waarom kan ik mijn facturen niet zien ??????????

Ik wil mijn factuur afdrukken want die heb ik nodig voor declaraties .

Simpele vraag , kan geen antwoord vinden , mijn conclusie is helaas dat voor oude overheidsbedrijven het toch heel moeilijk is om in de moderne maatschappij te treden.

Ik moet weer terug vallen op de oude telefoon en dan maar hopen dat daar iemand zit die je begrijpt.

 

Goedemiddag Heijplaat. Welkom bij de NS Community.

Op het moment is er helaas een verstoring gaande in de systemen van Mijn NS. Zou je het later nogmaals willen proberen?

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