I have a big question, I paid my invoice before the deadline, I was first told my subscription will be canceled because I did not pay my invoice
And strangely enough, I received a payment invoice from bos incasso today
The letter states that I have to pay 61،09 euros by the end of November at the latest
AND MY QUESTION:
How do I prove to NS that I have paid my invoice?
This has made me very upset and angry, I'm certainly not looking to re-subscribe to NS, now I just want this disrespect to end and NS to realize that I paid the invoice before the deadline
This treatment of the customer is shameful
Beste antwoord door Sascha NS
Good evening Shiid.
There's a difference between paying on time and us receiving the money on time. In our letters and emails we clearly state that we must have received the amount per a certain date. Is this where it might have gone awry?
If you manually transferred the amount without adding the proper references the payment might bounce as well.