Gorinchem - Amsterdam, NS flex dal vrij

  • 5 juli 2019
  • 11 reacties
  • 479 Bekeken

I want to go from Gorinchem to Amsterdam. I have NS Flex Dal vrij. I check in in Gorinchem in daluur, take Qbuzz train to Geldermalsen, there I overstep to NS train during spitsuur, and then I checked out in Amsterdam.

Question: will this trip be free for me? Because I started the trip in daluur and I have NS Flex Dal vrij. Or I will pay the full price, because I change from Qbuzz train to NS train during spitsuur?

11 reacties

Reputatie 7
Badge +4
With Flex Dalvrij this trip is free. Be sure of that, with the classical subscription of Dalvrij it is not. Check in at Geldermalsen within 35 minutes. It is confusing, but it how the cookie crumbles.
Remember that it works two ways. When you check in during peek hours and check in at Geldermalsen during off-peak hours, you will pay the price for traveling in peek hours, as you checked in at Gorincheck during peek hours.

Now it is an advantage, in the latter case it is not. There are, with some effort, legal tricks to handle this, though.
Thank you. I did. For trip from Gorinchem to Amsterdam it works. But for trip from Amsterdam to Gorinchem - not! How can I correct this? I use this route every day

Hello burivykh and welcome to the NS Community.

I can see that Thom already provided you with a response. If I check your picture, you checked in on Geldermalsen during the peak hours. That is why you paid for that journey. The peak hours are on workdays from 06:30-09:00 and from 16:00-18:30.
Badge +3
The trip from Geldermalsen to Dordrecht was the second part of a larger trip, from Amsterdam Zuid to Dordrecht. Since burivykh checked in during the off-peak hours at Amsterdam Zuid and he has NS Flex Dal Vrij, he should not have been charged for Geldermalsen-Dordrecht.
The trip from Geldermalsen to Dordrecht was the second part of a larger trip, from Amsterdam Zuid to Dordrecht. Since burivykh checked in during the off-peak hours at Amsterdam Zuid and he has NS Flex Dal Vrij, he should not have been charged for Geldermalsen-Dordrecht.

You are correct sir. @burivykh I would urge you to contact our Customer Service about this matter and let them check it for you! The best way to contact the customer service is Social Media!
Badge +3
This is a known issue with Qbuzz (Merwede-Lingelijn) in combination with NS Flex, and should be corrected.
Badge +3
Possibly (as with Connexxion on the Valleilijn Amersfoort - Ede-Wageningen) this can be solved by adding the product Reizen op Saldo NS to your card.

This sounds weird, because you need no saldo (balance) but it seems to help to have Flex recognized correctly.
Possibly (as with Connexxion on the Valleilijn Amersfoort - Ede-Wageningen) this can be solved by adding the product Reizen op Saldo NS to your card.

This sounds weird, because you need no saldo (balance) but it seems to help to have Flex recognized correctly.

Thank you for your advise! How can I add this product? I do not see this option in MyNS..
Is er enige vooruitgang met het corrigeren van dit probleem?
Helaas hebben wij vooralsnog geen verdere informatie gekregen hierover, Eugene Gvozdetsky. Er wordt nog steeds hard aan gewerkt.
Dank je wel! Omdat ik ook bijna elke dag op dezelfde route reis, en tot nu toe moet ik elke paar dagen een servicecentrum bellen om dit te corrigeren.

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