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How to cancel your subscription from abroad

  • 2 september 2015
  • 257 reacties
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257 reacties

Hi there! I receive an e-mail that I have to pay 90 euros for a suscription. I would like to cancel the suscription and the OV-Chipkaart, because on May 2015 I applied for it and I pay the suscription but I never received he Chipkaart. I haven't received the card yet. I called NS in May to solve and to cancel but it seems not helped. I paid a suscription and I couldn't use the card and now I don't want to pay again. I tried to cancel my suscription in time but I didn't receive my card so I couldn't enter the expiration date of my card (required).I need help! Thank you!
Hello jose91, I'm sorry to read this. Unfortunately it is hard for me to give you information without your personal details. I would like to advice you to contact us via Twitter, Facebook or Chat. If that's not possible for you it is also an idea to send me a direct message (click on my name and send message), but because this case needs to be solved as soon as possible I would advice you to contact us via social media. I am not always here, so there's a big chance I can't help you soon enough.
I do have the simmilar problem. I was erasmus student in Netherlands two years ago. I am not using ov chipcard for two years. I did not even know about subscription. I am trying to cancel subscription online but it is not working.
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Because I have czech number i can not call to TNS and cancel that. Becuase it is possible to the that just from germany, Luxemburg, Netherlands or Belgium.
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What I am supposed to do???I have email invoice, for 90 Euro! Do I have to pay that?
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You said above ,,Keep in mind that if you received a reminder of payment, you do need to pay the subscription fee. After cancelation, a refund of the remaining months will be transferred." DOes it mean that you will give me my 90 euros back????
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Thanks for help!

I try to cancel it via Twiter, I tried to call but nothing is working!

Iris
Hello IrisL. Did they explain via Twitter why it's not working?

In the message above yours I'm explaining the contact details. In case you have no other option, you can send me a private message. Keep in mind that an answer could take a while because I'm not always here.
Hi, I'm abroad and I receive a email saying that the want to charge euros 50 for "NS abonnement" we don't want another year subscripction. I cancelled the card *** could you please cancell this emails and abonnement?
Thanks in advance
Hi, I'm abroad and I receive a email saying that the want to charge euros 50 for "NS abonnement" we don't want another year subscripction. I cancelled the card *** could you please cancell this emails and abonnement?
Thanks in advance


Hi Enrique, I would like to help you with this case. Could you send me a private message with your personal details? I will help you there.
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Hi, I'm abroad and I receive a email saying that the want to charge euros 50 for "NS abonnement" we don't want another year subscripction. I cancelled the card **** could you please cancell this emails and abonnement?
Thanks in advance


This is a public forum. Please delete your number.
Hi, I'm abroad and I receive a email saying that the want to charge euros 50 for "NS abonnement" we don't want another year subscripction. I cancelled the card could you please cancell this emails and abonnement?
Thanks in advance


This is a public forum. Please delete your number.


Heb het al verwijderd Thom 🙂 Thx!
Thank you very much!!!!
Back again. I thought I had gotten everything (card and subscription) cancelled but I just received a mail from NS telling me that I have a continuing yearly subscription which begins on the 3rd Oct 2016, and that the price has increased.

I'm now worried that they expect me to still pay.
@Did you contact our customer service after you blocked the OV-chipcard to end the subscription?
@Did you contact our customer service after you blocked the OV-chipcard to end the subscription?

One of the moderators on here helped me after I blocked the card. I got the money I had on the card returned too. I thought that was it finished with. I don't understand why it has to be so complicated.
Hmm.. That's strange. Can you send me a private message with the OV-chipcardnumber you received in your e-mail?
Reading only a fraction of all these peoples (this seems to be problem no. 1 for foreigners) posts having sooo many problems cancelling their subscription etc. I wonder:

What has happened to the standard / default way to end any legal contract? Just sending a registered (to have proof) letter and glue the card cut in two parts to the letter? That is old-fashioned and it costs some money to send a registered letter, but it should work without any additional hassels, or?

Why is noone even suggesting it as a fallback option?
Product Terms and Conditions for Consumer Season Tickets 5.2:

At the end of the first Season Ticket year, you have the right to terminate the Season Ticket valid for an unlimited period on the same day of the month as the day on which your Season Ticket started. In addition to this required termination, the Season Ticket will not terminate prior to the time you have removed the Season Ticket from your OV-chipkaart (Deactivated) electronically at a machine approved by Trans Link Systems B.V.
Your payment obligation and/or any right to a refund of all or part of the season ticket payment will not lapse until after this electronic deactivation.


You can always choose to block your ov-chipcard. Then Customer Service can terminate your subscription without electronic deactivation.
What has happened to the standard / default way to end any legal contract? Just sending a registered (to have proof) letter and glue the card cut in two parts to the letter? That is old-fashioned and it costs some money to send a registered letter, but it should work without any additional hassels, or?

Why is noone even suggesting it as a fallback option?

After that you can order a replacement card at TLS, because the old one is broken. Your old subscriptions are pre-loaded on that OV-chipcard, so you can still continue to use your subscription. That's why sending the card to NS doesn't guarantee that you cannot use your subscription anymore.

After that you can order a replacement card at TLS, because the old one is broken. Your old subscriptions are pre-loaded on that OV-chipcard, so you can still continue to use your subscription. That's why sending the card to NS doesn't guarantee that you cannot use your subscription anymore.


Well, as far as I see it that would be up to NS to block or treat s a new contract. Sending a registered cancellation letter including the card should be a legally binding and valid cancellation of the contract(s).
That would have been a better solution, but unfortunately they forgot to implement such facility when they designed the OV-chipcard system.
Hi, I want to cancel my NS subscription (40% discounts on travel) as I left a Netherlands over 6 months ago. I've already blocked my Personal OV Card. Can anybody help me with that?
Hi Karolina,

Please contact our NS Customer Service via Twitter (@NS_online), Facebook or by phone (0031 30 75 15 250). You can also send me a private message with name, address en OV-chipcardnumber.
Hi, I want to cancel my NS subscription (40% discounts yearly) as I've already left Netherlands. I did as the instructions and I've already blocked my OV Chipcard. Can anybody help me terminate my subscription?
Hello a-ntsy,

Two days after cancelation of the card, please contact NS Customer Service per Twitter (NS_online) or by phone (0031 30 75 15 250) for the cancelation. I can help you with this cancelation but it will take a few days. You can also go to our Live Chat for the cancelation.
Hi there
To be able to cancel my Ov chipkaart, I need to change my email address. Is there any way which is faster than sending a contact form? calling not an option as well. I tried but we didn't understand each other pronunciation. It lead to mistaken in my email address.
You can also contact the ov-chipcompany via Twitter.
Hi,

I want to cancel my subscription and since i'm no longer stay in netherland i would like to ask how can i do it online. I have tried before by reporting it as lost card but apparently they need to send some activation code to link the card by post which not possible for me. Please help me how to get it done asap as the subscription fee has been charged continuously though i havent use it for years

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