How to unsubscribe weekendvrij?
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Reputatie 7
+3
When you have NS Flex Weekend Vrij you can change to NS Flex Basis in your MijnNS account. To complety cancel NS Flex including Weekend Vrij you will need to contact the NS customer service via telephone, chat, Twitter of Facebook.
I have tried so hard to contact them through twitter and chat, but they seems like very busy and take a long time to reply my message. Is there another way other than contacting their customer service?
Reputatie 7
+3
No, those 4 ways (telephone, chat, Twitter or Facebook) are the only ways. In my experience Twitter works very well, although it can take longer than the 15 minutes it says on the website. A few months ago I wanted to cancel my OV Fiets subscription and it was taken care of in 45 minutes. It helps if you send a DM on Twitter with all the information the customer service needs, like your name, address, date of birth, e-mail address and OV-chipcard number.
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