My card has Den Haag HTM monthly 2 star subscription from period 4th Sep 2020 till 3rd Oct 2020 ( ****)
Why i still see amount in my invoice. It should be 0 for any travel made in this period in HTM? Please remove all amount invoiced for this period
Beste antwoord door Stijn NS
Good afternoon A kushwaha and welcome to the NS Community.
This is a public community, mainly meant for travelers to help each other. For that reason, I've removed your OV-chipcardnumber due to privacy.
Also, based on your message I'm assuming you're using NS Flex. NS Flex includes a product that's used for bus, tram and metro transportation by default, which gets priority over subscriptions specifically for those types of transport when checking in. NS Flex doesn't provide any discount to bus, tram or metro transport, which is why you'd have gotten charged for those trips.
You can contact our Customer Service however, to have the bus, tram and metro part of NS Flex turned off, so your HTM subscription will have effect again. You can reach us by phone (030-7515155), Twitter, Facebook or start a Chat conversation (option ‘Chat with NS’).