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Hello everyone i just bought the last week a ns flex subscription to take the trains on weekends and I recieved the email confirmation that i can start using it the 22 of july my card didn't arrive and when i want to check on the app my subscription it shows me some error display I need some help pls my entire weekend is ruined even though i paid for it i received confirmation and its supposedly to be working today i really need to take the train Thank you 

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You can use https://www.ns.nl/en/customer-service/refunds/refunds-when-you-forget-your-season-ticket.html to request a refund.

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