beantwoord

I cancelled my subscription a year ago and still get an invoice

  • 31 July 2022
  • 1 reactie
  • 97 Bekeken

Me and my husband cancelled our subscriptions to NS over a year ago when we moved out of the Netherlands. At the time you already made this very difficult for us as we first chose to use a 0 euro subscription which wasnt possible because we did not have access to an NS machine to update the subscription. Then we decided to cancel completely and you made us wait for 2 months as the 0 euro subscription was still in progress. Now I am receiving a new invoice from you. I am absolutely disgusted by your service. Fix this.

Amanda

icon

Beste antwoord door MoLa 1 August 2022, 08:34

Bekijk origineel

1 reactie

hello Amanda. Unfortunately, even a complete cancellation needs te be confirmed at a (NS) machine. Otherwise the subscription won't be cancelled.

I would advise you to contact customer service by phone, chat, Twitter or Facebook to see if the issue can be solved

Reageer