I don't receive an invoice, I don't understand why you want to write off 302 euros

Forum|Forum|6 months ago
May 19, 2025
2 reacties
59 Bekeken

Oleksandr 12
Op het juiste spoor

Yesterday, my girlfriend received an email about a payment. As far as we understand, it is meant for me, because she recently paid for her own subscription.

However, the amount mentioned in the email is €302 factuur (*********28), but my subscription was €375. We are confused — what is this amount for, and who exactly needs to pay it?

I had a subscription before, and when I canceled it, I paid everything in full. So we don’t understand why there is a new payment request now.

Can you please help us understand what this payment is for?

Sander-VH
NS Hoofdconducteur
Forum|Forum|6 months ago
May 19, 2025

Yesterday, my girlfriend received an email about a payment. As far as we understand, it is meant for me, because she recently paid for her own subscription.

However, the amount mentioned in the email is €302 factuur (*********28), but my subscription was €375. We are confused — what is this amount for, and who exactly needs to pay it?

I had a subscription before, and when I canceled it, I paid everything in full. So we don’t understand why there is a new payment request now.

Can you please help us understand what this payment is for?

Hey there,

I would love to help you, but this is a community build on members and members don't have access to your personal data. You can contact customer service via Telephone, Facebook or live chat. They can help you with this case.

Ik ben altijd bereid om te helpen. Ik ben alleen geen klantenservice medewerker, maar een van de vele hoofdconducteurs die NS kent. Alles wat ik hier plaats doe ik op persoonlijke titel.