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My "NS Flex Dal Voordeel" discount does not apply to check-in and check-out with a personal card.

  • 24 October 2022
  • 1 reactie
  • 357 Bekeken
Hanna Teslia

Hi!
I bought a discount NS Flex Dal Voordeel which includes 40% on weekends. But, I was going Zwolle - Dronten and I was charged the full fare.
https://i.imgur.com/lgGRiSD.png
Or I have Dronten - Utrecht Centraal trip, and I was charged the full fare too.
https://i.imgur.com/TFFbuLA.png

I do not understand why the discount is not applied, I have a personalized card and bought a discount.
Why did this happen and how can I activate my discount?

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Beste antwoord door Tochjo 24 October 2022, 22:41

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1 reactie

Tochjo
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Your second screenshot seems to indicate that you are still travelling on credit. That should not be the case if you have an NS Flex season ticket; then you will receive an invoice for all costs incurred at the end of the month.

That you needed to load credit is an indication that your season ticket is not active yet. After you buy a season ticket you need to activate it at a ticket machine. Until you do so, the season ticket will not be operational. You should have received an email with instructions on this.

I would advise you to activate the subscription as soon as possible and contact customer service directly to see if you can be refunded for the extra costs you made. That is most easily done by phone, as they are available 24/7 at 030-751 51 55. You may also try to contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook. Note that it can take a few days to get a reply via social media.

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