Beste antwoord door Thomas NSBekijk origineel
Hi. I had called your hotline how to pay from abroad and they told me to check here in the Forum. I did, I found your IBAN number and I sent you the 50 Euro for the renewal of my 40% card as I cannot use my Dutch friends account anymore. The payment is already done around 2 weeks ago but the hotline talked to finance and they said they can't find my payment, my card renewal is not yet paid and my friends account will anyway be charged automatically. I was told to fill out a contact form, and that this is the only way to get my money applied or to get my money back, that he can do nothing. The advice however was really stupid because the contact form only works with a Dutch address, so it was really stupid advice from Mr Van der Molen who was the agent I spoke with. Now I am worried about getting my 50 Euro applied, the other account not being charged a second time and how to fix this mess. Thanks.
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