I have made a subscription saying “unlimited travel on weekends,40% discount outside rush hour”, I took the train yesterday(Friday) at noon and came back the same day at 16:55, but I found that there is no any discount. Did I misunderstood the “rush hour” or something is wrong in my case?
Beste antwoord door bahnrider
There may be 2 possibilties. Yes, the system is quite complicated and also differs a lot from what other countries/cities do if they have chipcards for transit.
First: you did not tell what type of subscription you got; FLEX (changeable by the month) or the ´classic´ version. But in any case when you START either, you MUST put the ordered subscription on your chipcard. You do this at any NS machine ´ophalen bestelling´ (sorry, forgot the exact /en/ wording); tap in with card, touch this, then TAP AGAIN so that the required order flies over to your card. With FLEX you do not have to repeat this when you change, with the other ones yes. You can always check what is exactly on your card by just tapping it at a machine. It should read ´reizen op rekening´ for FLEX.
Second: as is quite easy to find on the site: the PEAK hrs are AM from 6.30-9.00 and PM from 16.00-18.30, mo-fr working days only. The moment you tap IN determines what fare will be charged, for the whole trip. There is even an unannounced 5 min leeway in your favour, so its peak from 16.05.00 till 18.24.59.
NS may take pity on you for the full fare midday and compensate you, but its also quite possible they say NO, you should have beter read conditions.