I had an annual 40% discount OV-Chip card started from February 2012, and the contract renew every February. I lost my OV-chip card last November (Nov 2013). I sent the application form to cancel my contract 3 months before the renew (Jan 2014). But I was informed that I have to block the card before the cancellation. This March, NS direct debit 59 euros from my account for the renew. It is reasonable because I haven't cancel my contract officially. One month later (April), NS took money again from my account. This time it debit 56,50 euros. So I phoned the card company to block the card this April and inform them I don't need a replacement card. Then sent application form to cancel the contract. Today (May), I found my 50 euros was taken by NS again! (I guess they might received my form recently). I have no idea why NS keep charge me the money I shouldn't pay. Even I requested for cancellation and refund but they still take money from me. How come I have no OV card with me more than half year but still being charged for 3 years annual fee within 3 months. Can anyone help me? I guess even I send the refund form again, the result will be the 4th stupid ridiculous money charge from me! NS, Please return money to me!
Beste antwoord door Imogen
Just wanna correct my original post. The contract started from April 2012 not February. So renew every Aprils.