I need help and can someone or you advise me how to solve problem.
Since last 2 month, I have started using monthly Route Free (before that I was using Dal Free yearly subcription). Problem is the invoices are not getting generated and I don't see any invoice which is proof that I have paid it (for refund purpose). Can someone please tell me how to get invoices.
I raised this to NS customer service but they said that wait for next month and after 1 month, they say name is different while ordering subscription (which offcourse can cause cause is longer than 4 words, OV chip card was issued in 2015) .I strongly believe that OVchipkart is no key pointer.
can anyone suggest me how to get invoices for those month and whats going wrong.
Beste antwoord door Stijn NS
Update: I've finally received a confirmation from abhishekrsingh that it has now been solved. He's able to see all his invoices. I'm sorry this has taken so long.
For those reading along: abhishekrsingh issue was caused by having multiple registrations in our customer registration system, where only one can be linked to a Mijn NS account. Our Customer Service can assist in fixing this issue.