I purchased a Dal Vrij subscription last month to travel to Amsterdam for work. I am relatively new in the Netherlands and I feel not enough informed how season ticket subscriptions work and how to cancel them. Most information websites of the NS are in Dutch (despite clicking on the English language button). Now I have received a mail that my subscription has been extended for another month (including an invoice). Ouch, I did not know about this extension well enough. I really cannot afford another month of traveling, I am really broke. I am very worried. I have cancelled the subscription now but I don’t know if I can also apply for a refund?
I would like to call the customer service but from my payment history, they have charged me with 6 Euros last time (What train service does that? I lived in UK and Germany before and their customer services are always for free).
Beste antwoord door Thom
Customer service will not charge you in any way. After a month you can cancel anytime and you will have your money back that you paid in advance. It may be reduced for some days. Customer service is free, in the Netherlands only local costs, 030 7515155. They will give you all information. You can alsohave a look at MijnNS, your personal account, for these six euros.
You can also use the Internet channels of Customer Service. They are absolutely free.