I’m subscribed to NS Flex Dal Vrij and have been using it for a while, but I don’t understand why I was charged on April 22. I checked in at 9:03 AM (off-peak). Can someone explain what happened?And do I need to do anything right now?
beantwoord
NS flex dal vrij
Beste antwoord door Thom
Did you as well check in before nine o’clock and was checking out for this ride less then 35 minutes before you checked in at 09.03?
In that case you will be fully charged, also for the ride in the off-peak hours with a check in at 9.03.
Without this you should not have been charged for this ride. Contact customer Service when you are sure that there was no earlier check in, English spoken, 030 7515155.
+5Did you as well check in before nine o’clock and was checking out for this ride less then 35 minutes before you checked in at 09.03?
In that case you will be fully charged, also for the ride in the off-peak hours with a check in at 9.03.
Without this you should not have been charged for this ride. Contact customer Service when you are sure that there was no earlier check in, English spoken, 030 7515155.
Niet de réiziger op 1, 2 en 3, maar de betálende reiziger op 1,2 en 3! Wat meer controle en handhaving roept geen agressie op, maar voorkomt het juist. De opgekropte ergernis van de betalende reiziger mag best wat meer meetellen.
Meld je aan
Heb je al een account? Inloggen
Met een account kun je zelf topics plaatsen en reageren op berichten.
Login met Mijn NS Inloggen met Facebookof
Welkom
Nog geen account? Maak een account aan
Met een account kun je zelf topics plaatsen en reageren op berichten.
Login met Mijn NS Inloggen met Facebookof
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.