beantwoord

ns flex ov chip card when i will received?

  • 15 september 2020
  • 3 reacties
  • 107 Bekeken

On the 7 September I paid for ns flex. When I will receive the card?

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Beste antwoord door Denice NS 15 september 2020, 12:04

Hi FunnyZlateva. Welcome to the Community.

Unfortunately Customer Service OV-chipcard, who creates and sends the card, has a delay in their production. This is why you probably have not received your card yet. You can contact our Customer Service to check if your order has come in correctly. If so, it has to do with the delay Customer Service OV-chipcard is experiencing. If you had ordered a discount or a free travel product and you are now making extra costs you can get these costs refunded by contacting our Customer Service.

Bekijk origineel

3 reacties

Thanks!

 

Hi FunnyZlateva. Welcome to the Community.

Unfortunately Customer Service OV-chipcard, who creates and sends the card, has a delay in their production. This is why you probably have not received your card yet. You can contact our Customer Service to check if your order has come in correctly. If so, it has to do with the delay Customer Service OV-chipcard is experiencing. If you had ordered a discount or a free travel product and you are now making extra costs you can get these costs refunded by contacting our Customer Service.

Reputatie 7
Badge +4

It should have been there by now. Contact  Customer Service

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