Since Feb 2018 NS has been deducting 22 EUR (until Dec 2018) and 23 EUR (from Jan 2019) every month from my bank account till last month. As per my knowledge, none of the NS cards of mine or my family have subscription for that amount. I have not given authorization for another person for deducting money. Since last three years I have not been using the trains either. When contacting NS Customer Service I am not receiving any help. They are logging a complaint but there is no communication back on the outcome of that complaint. Around 1000 EUR in total has been deducted so far. I have managed to stop the direct debit authorization in my bank to prevent future debits. What options do I have to pursue this matter further, investigate why the direct debit was triggered in the first place and receive a refund? Please help.
Beste antwoord door Erryt NS
Hello Utkarsh Deniz, welcome at our community,
That's a shame. May I ask what my colleagues indicated where this amount came from? I can't imagine them just filing a complaint without providing information on where this amount came from.