NSflex boll

  • 4 februari 2020
  • 4 reacties
  • 114 Bekeken

I just received this afternoon from NS a bill to pay € 178,00 . I started my subscription last Saturday 01-02-20 . I traveled with NS from Amsterdam Leylaan - Schiphol and vice versa . I don’t understand what is going on . I called twice NSflex customer service and they could not help me and inform me what’s happened . I received this invoice number : 4100001169404 . The invoice showed the date 06-01-20 . This is weird because I started on 01-02-20 . Could someone look into this . 

Would be happy to hear from you soon 


4 reacties

Hello Jorgdes1, welcome at our community,

 

The date 06.02.2020 is the date that we created your invoivce. You can see under the heading "toelichting' - explanation’ that your subscription runs from 03-02-2019 till 02-03-2019. I think this is a mistake since we're living in 2020. This should probably be 03-02-2020 till 02-03-2020.

That invoice looks like an ‘example’ invoice used to explain the different parts on the invoice. This should not be your invoice!.

See also: https://www.ns.nl/binaries/_ht_1578320810960/content/assets/ns-nl/overig/ns-factuur-uitleg.pdf

Not sure how you got this invoice, maybe Erryt could have a look at that.

this invoice already looked so familiar to me. I will figure this out for you. You may send me a personal message with your Dutch zip code, house number, date of birth and email address. You can send me a personal message if you click on my name and click stuur privébericht.

I didn't receive a message from Jorgdes1. I hope that's his problem is solved and otherwise he still may send me a private message.

Reageer