problem with order an abonnement Weekend Vrij

  • 6 juni 2020
  • 2 reacties
  • 104 Bekeken

Hello!

yesterday I ordered the new abonnement Weekend Vrij+3 euro discount for buiten spits. My bank account was charged 34 euro. But still I dont have this abonnement in my ov-chip card. 
Reference number R01_0206107767


what should I do?

 


2 reacties

Reputatie 7
Badge +2

Did you go to a machine to pick up your order? 

If that doesn't work it's probably a good idea to contact customer service by phone, chat, Twitter or Facebook.

Reputatie 7
Badge +3

Did you pick it up at a machine?

If you did not have NS Flex already on your card you need to go a ticket machine at a station or one those small OV-card machines located in some supermarkets or other shops to load NS Flex on your card.

You should have received a mail in which this is said.

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