I received an email from Syncasso, tell me that € 92.00 ns.nl must be paid to ns.nl.
I got another email telling me that € 52.00 per year will be deducted for a subscription.
However, I have already closed my bank account and left the Netherlands in June 2018. I was living there for a few months only.
What should I do?
Beste antwoord door Robert B
If the Dal Voordeel subscription has not been used at all (since the renewal date), they can reimburse you for the € 52,- (coulance/considerateness).
The € 40,- added by the collection agency (Syncasso or Intrum Justis or whatever) is the biggest problem, since it's a mandatory/legal fee for late payments. You should have received multiple e-mails (and a letter by post) before NS handed over the unpaid invoice or otherwise refused auto-debit from your (non-existent) bank account to Syncasso. Please contact them too, to prevent further increases.
The regular way to end a subscription is to pick the cancellation up as an 'order' before the ending date, so your card 'knows' it is only valid until that date.