Hello. I would like to refund the NS Flex Basis order. Do you know Administratiekosten will be refunded in this case?
Beste antwoord door Veniamin
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Reputatie 7
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Then the support team was wrong. According to Dutch law all costs, including administration costs must be refunded.
Unfortunately, the administration costs will not be refunded. I was told this by the support team.
+3
Welcome to the NS Community!
If you cancel within 14 days, I guess these costs will be reimbursed.
https://www.ns.nl/en/customer-service/termination-cancellation/cooling-off-period.html
After invoking your right of withdrawal, you are entitled to full restitution of your season ticket costs, which will be paid into your bank account within 14 days.
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