I am travelling with a NS Flex Traject Vrij:Traject Vrij Amsterdam Sloterdijk - Haarlem Spaarnwoude. I was charged for that same journey last month on top of my subscription. Can I get a refund on the 35,05 extra that was charged. If not, then what is the point of the traject vrij if I still have to pay for the same journey??
Antwoord
Refund for wrong invoice
Beste antwoord door Lorena NS
Hi adrijesi and welcome to the NS Community!
You shouldn't be charged for a journey which is in your route. Please contact our customer service so they can check this for you and maybe refund this.
+2Hi adrijesi and welcome to the NS Community!
You shouldn't be charged for a journey which is in your route. Please contact our customer service so they can check this for you and maybe refund this.
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