I am a Korean living in Groningen. Last week, I applied for and purchased a "Weekend Free" subscription from NS Flex on the NS website. And my family went to Amsterdam last Saturday.
However, today I received an email from NS stating that I made a big mistake. I had no idea that I had to go through the process of adding "Weekend Free" to my OV-Chipkaart. "Weekend Free" was added to OV-Chipkaart today.
My family's trip last week did not receive any "weekend free" benefits, so the normal rate was paid at OV-Chipkaart.
Let me ask you my question. Can I get a refund for the train fare I paid for last Saturday?
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