Dear Customer Service, NS Group.
First of all, I apologize for the delay in paying my due bill No. 450007155783.
But I received an e-mail from you on August 12 stating that the invoice must be transferred to your IBAN number, with the reason being mentioned, which was actually done on the same day.
Then today I received an email from you stating that the payment has not yet been received.
Please clarify it.
with sincere thanks.
Beste antwoord door Lorena NSBekijk origineel
Hi Abdelrahman and welcome to the NS Community!
It looks like something went wrong with your payment. Please contact our costumer service to check the payment. The best thing to do is contact via Chat, Twitter or Facebook so you can send a screenshot of the payment if they need that.
A late (manual) payment usually takes a day or two to be processed by NS, even if the transfer to their IBAN was ‘instant’, but if you paid on August 12 you should not receive such an e-mail 4 days later.
Keep an eye on your payment information in Mijn NS. If it doesn’t show any change later this week, contact Customer Service (possibly long waiting times).