I have been receiving emails to pay up for a subscription fee of 45Euros along with some additional fees of 45Euros. The problem is they are asking me to pay the amount first and then apply for cancellation of the subscription. But the cancellation can only happen if i am present physically in Netherlands or spend 80+euros to just send a physical cancellation form. For now i have left Netherlands for good and not sure about returning.
I wonder why there is no facility available online to cancel the card or subscription from the same location where i have purchased the subscription or card from an online portal. This is very unfortunate as i see this being a purposefully designed Technic to not allow any subscription to be cancelled online and charge genuine customers even if not in use . If you are allowing customers to purchase contracts online then you should allow it to be cancelled online as well.
I wonder even if i pay the amount asked for the services which i am not using for last 1 year and due to auto renew concept it keeps expecting me to pay money without a simple option of cancelling the contract of abonnement.
I am looking for serious solution on this as this seems to be major problems faced by international travellers in Netherland.
I don't see any reason to pay and then claim money back which would be a lengthy process.
Also from many replies i have just people just being asked to pay up either on the grounds of abiding the contract or some other reasons. But no changes to the system has been made yet on the online platform also calling up on NS or OV-chipkart customer care attracts more charges.
Hoping to get these charges waived off as the system itself is not right.
Beste antwoord door GroeneRuiter