I applied termination of my subscription(Dal discount 40%) on 14th of April, and got an email from you about this termination process.
By that email introduction I had to check my card to NS ticket machine to deliver my order(termination) until 1st of May .
I checked my card to the machine on 30th of April, but the machine said that there's no order to deliver.
So I called to customer service on that day to ask about this problem and a counselor said it's strange but my apply for termination is already completed.
BUT I got an email from you next day that my subscription will be held this year and you'll charge annual fee of it.
what's going on with it?
I already applied to terminate my subscription and called to you two times.
Your counselor said 'IT'S ALREADY COMPLETED'.
I WANT TO TERMINATE THIS SUBSCRIPTION PLEASE!!
Your answer would be really appreciated.
Beste antwoord door Thijs NS