I'm very confused of the amount that you're charging me, since I'm only travelling every weekends and I have a weekend free subscription that I am paying every month. For example, I just received my invoice for the month of January 2023 and it amounted to €114,57 with the €34,95 subscription cost in it. The question is, why is it that there's a very huge charge for my bus and tram travels like €50-70 something? I mean considering that it only cost me like €2 per travel and I only travelled on sat. and sunday last month!? Please give me a clear explanation!
Also, I would like to know why my top-up balance aren't changing even if I'm travelling? When I top up a balance, the amount only adds and never subtract even if I ride with a bus. I also need to know this.