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  • 19 november 2020
  • 1 reactie
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I have 2 persoonlijke ov-chip cards.  
One has the student week free product and the other has a weekend free product. 
Last sunday I got confused and used the student week free card to check in and out from Rotterdam to Maastricht instead of using the weekend free card. 
I was wondering if by any chance I could get a refund for that journey as I have a weekend free product in my NS account. 
Hoping for a positive answer. Thank you in advance!!

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Beste antwoord door Sascha NS 19 november 2020, 14:42

Good afternoon???trainlife. Welcome to the NS Community.

Mistakes can happen of course. Please contact Customer Support through Facebook, Twitter, Chat or by phone on 030 -751 51 55 and explain the mistake. They'll be able to correct it for you.

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1 reactie

Good afternoon???trainlife. Welcome to the NS Community.

Mistakes can happen of course. Please contact Customer Support through Facebook, Twitter, Chat or by phone on 030 -751 51 55 and explain the mistake. They'll be able to correct it for you.

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