I have 2 persoonlijke ov-chip cards.
One has the student week free product and the other has a weekend free product.
Last sunday I got confused and used the student week free card to check in and out from Rotterdam to Maastricht instead of using the weekend free card.
I was wondering if by any chance I could get a refund for that journey as I have a weekend free product in my NS account.
Hoping for a positive answer. Thank you in advance!!
Beste antwoord door Sascha NS
Good afternoon???trainlife. Welcome to the NS Community.
Mistakes can happen of course. Please contact Customer Support through Facebook, Twitter, Chat or by phone on 030 -751 51 55 and explain the mistake. They'll be able to correct it for you.
