Hello, I’m facing a very unfair and unfortunate situation:
I took the train from Eindhoven to Groningen this 23rd of April, having subscribed to NS Weekend Free.
Unfortunately, I’ve been told the subscription started from 6:00pm on Friday, but it really starts at 6:30pm.
I checked in a 6:10pm and took my train at 6:18pm.
Few hours later, I’m in Groningen with a 27,40 euros bill.
What is unfair to me is that I paid that on top of my subscription. I would agree to pay the first part of the trip (Eindhoven 6:18pm - 's-Hertogenbosch 6:36pm), as the rest would be normally covered by the subscription.
I understand the “system works like this”, but I just ask for a fair thing, it’s unfair that I have to pay 2 times for a part of the trip.
I hope you understand my point of view, I don’t think I’m asking for something unreasonable.
Thank you for reading me, if you’ve been / are in the same situation, feel free to comment too.
Hope you have a nice day.