Me and my wife tried to purchase an NS Flex subscription with a new OV chipcard. (Free weekend package with 3 euro %40 discount package, 34 Euros in total) I added the package to the cart and everything was great. Then when it comes to the payment, we selected the bank as ABN Amro, then it redirected us to the bank app. We approved the payment. Then it redirected us to a broken page, and now when we enter "my products" page, it says we do not have any product. Also the money is gone too. (34 Euros) The email address for the relevant account is xxxxx@xxx
By the way, the customer service chat is not responsive.
Please help us to solve this issue.
Thank you in advance and best regards.
Beste antwoord door Thom
Every night all payments that went wrong will be reset and you will have your money back within a couple of days.
Call 030 7515155. It is a 24/7 service. Customer Service will clarify.
You ‘d better remove your e-mail. This is not a private forum of NS.