I have recently activated my NS flex and made a few trips with it. I then went onto the NS app to check how much it cost and found that I also had a €40 charge for "Klanten service". I am very confused about why I have this charge. Please advise
Beste antwoord door Tochjo
Is the amount shown with a minus sign in front of it? Then you are not being charged, but reimbursed: it’s the credit that was on the card when you activated NS Flex and will pe paid out to you on the next invoice.