Wrong payments

  • 19 September 2022
  • 4 reacties
  • 88 Bekeken


My name is Feyza Atakul. My card number is 3528 0500 *********. Although I don’t have any automatic reloadings in my account, there came an ınvoıce saying that I have a 22.5€ invoice. It’s wrong. Could you please help me? my e mail: *********.


Beste antwoord door Thom 19 September 2022, 12:12

Bekijk origineel

4 reacties

Reputatie 7
Badge +4

Do you have a Flex subscription? Mostly the invoice is not wrong. You may check it at MijnNS, or at the site of ov-chipcard.

Pleas remove your car number. We do not have access to your data. Ask Customer Service.

Hey, I bought a monthly subscription which have discount it cost 26 euros, and you took 40 euros from my bank account. I want to know why. 
contact me over my email


*mail deleted by moderator.

The best thing to do is to reach our customer service, Sanaa Issa.

Reputatie 7
Badge +3

Or you can download the invoice from Mijn NS under ‘My payments'. It has all costs specified.