Good evening, my name is Eleni Manolidou and I'm sending this message to submit an appeal because i received an email from NS imposing me a fine of 50 euros. I think that the fine was imposed on me unfairly because there was some kind of power failure at the station sloterdejk on 23 of April that day and the check in machines were not working. In fact, during the trip a checker came by and said that he would check in for me. I would like to request the cancellation of the fine
beantwoord
appeal for a fine
Beste antwoord door Tochjo
This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.
You should contact customer service directly to speak to an NS employee. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.
+4This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.
You should contact customer service directly to speak to an NS employee. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.
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