Hello!
I bought an e-ticket from Amsterdam to Rotterdam on the NS website but I used my debit card to enter and exit the stations, so I paid twice the trip.
How can I request for a refund in this case? I have the NLOV number in my debit card and the e-ticket.
+3
You should contact customer service directly to speak to an NS employee about this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.
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