12 euro bill for missed check-out - unable to claim with NX Flex subscription on OV cmy ard

  • 4 September 2021
  • 1 reactie
  • 46 Bekeken


I was incorrectly billed 12 euro for a trip from Amsterdam Central station to Amsterdam airport on 1 September. I have received an e-mail suggesting to call you, however I am abroad. In my OV card history I can see the message saying I cannot claim back a missed checkout fee because I have NX Flex subscription. I am not sure I understand? Can you adjust the fee? I am sure many people miss check-outs at the airport as there you need to remember because there are no obstacles when getting out of the train stop inside the airport. 




Beste antwoord door Tochjo 4 September 2021, 21:01

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