beantwoord

12 euro bill for missed check-out - unable to claim with NX Flex subscription on OV cmy ard

  • 4 September 2021
  • 1 reactie
  • 44 Bekeken

Hello

I was incorrectly billed 12 euro for a trip from Amsterdam Central station to Amsterdam airport on 1 September. I have received an e-mail suggesting to call you, however I am abroad. In my OV card history I can see the message saying I cannot claim back a missed checkout fee because I have NX Flex subscription. I am not sure I understand? Can you adjust the fee? I am sure many people miss check-outs at the airport as there you need to remember because there are no obstacles when getting out of the train stop inside the airport. 

 

Thanks

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Beste antwoord door Tochjo 4 September 2021, 21:01

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1 reactie

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To have this corrected, you need to contact NS customer service directly. If contacting them by phone is not a viable option, then you may contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.

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