My apologies, but I do not speak Dutch. I have moved from the Netherlands but am seeing a charge to my bank account with the description "NS Groep IZ NS Reizgers". I am looking for a way to cancel whatever is causing this charge but have not found a way to contact NS. Is there a web-address for a chat option, an email address, or a phone contact number?
Thank you for the help.
Beste antwoord door Tochjo
It seems like you bought a continuous subscription that was renewed automatically after one year. To end this subscription you need to contact customer service directy. Usually, this is most easily done by phone, as they are available 24/7 at 030-751 51 55. You may also try to contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.
Note that after contacting customer service you need to confirm the cancellation of your subscription at a ticket machine. Customer service will inform you about this. Don't forget this step, as the cancellation will not be complete until you do so. If you are unable to visit a ticket machine, because you are now abroad, make sure you mention this to the customer service employee.
