check in and 50 euros | NS Community
beantwoord

check in and 50 euros

  • 8 October 2022
  • 1 reactie
  • 107 Bekeken

Hello. I  was charged 50 euros from my card because I forgot to check-in but I didn’t forget to check-in it was some kind of mistake Because I couldn’t enter through the turnstile in Zwolle without checking-in.  my route was Zwolle-Dronten.  How can I fix this and get my money back?

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Beste antwoord door Tochjo 8 October 2022, 11:20

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1 reactie

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There are two kind of gates when you enter Zwolle station: gates for NS and gates for Blauwnet. It is important that you use the right one and it seems like you didn’t. This will result in a missing check-in with one company and a missing check-out with the other.

You should contact customer service directly to explain the situation and ask for a refund. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.

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